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Common questions, grouped by who is asking. If none of these covers it, email us — a person reads it.
For patients
How do I book an appointment?+
Open Discover Doctors, choose a practitioner and pick a slot. You will be asked which patient profile the appointment is for, so you can book for yourself or for a family member you manage.
Can I manage appointments for my family?+
Yes. Add a family profile from Settings → Manage Accounts & Profiles. Each profile has its own records, ABHA number and photo, and shares your contact details. Switch between them from the sidebar.
Why do my records only show visits from one clinic?+
Clynecta can only show what was recorded on Clynecta. Linking your ABHA Health ID lets you pull records from any participating facility in India into the same timeline.
Can a family member get their own login later?+
Yes. Open their profile in Settings → Manage Accounts & Profiles and add an email address. After they verify it and choose a password, they sign in themselves — same UHID, same history, and you keep access.
How do I change the email address on my account?+
Settings → Profile. Changing it is a two-step confirmation: we email a code to the new address before the change takes effect.
For practitioners
Do I need a clinic to invite me before I can sign up?+
No. Choose Healthcare Professional on the sign-up page and pick your profession. You get your own account with your own subscription.
Why am I asked to complete my profile before I can use the dashboard?+
Age, gender, country and specialisation drive scheduling, patient-facing listings and prescription letterheads. Until your specialisation is set you will not appear in patient search results.
Patients cannot see my photo — why?+
A photo only appears once you upload one under Settings → Profile. Click your avatar, choose a file or take a picture, adjust the crop and save. It then shows on your discovery card and at booking.
I am a doctor and I also own the clinic. Which account do I need?+
One. Register the facility, and answer yes to "Are you a practising doctor here?" — that gives you the clinical dashboard and the administrative one, on the same login.
For facilities
How do I register a clinic, hospital, lab or pharmacy?+
Start from Register your facility. You will pick your facility type, enter your registration details and choose a plan.
Who becomes the administrator?+
Whoever registers the facility. Holding a clinical qualification does not by itself create an administrator — a pharmacist employed at a pharmacy, for example, gets a professional account, not ownership of one.
Can I add my staff?+
Yes. Facility owners create staff accounts from the admin dashboard, with the role and permissions each person needs. Staff created this way are attached to your facility.
How do we advertise vacancies?+
Openings published from the hiring module appear on the public Clynecta Jobs board.
Still stuck? support@clynecta.comHelp CentreDocumentationPricing